Shipping & Returns
Inspection, Damage, Return/Repair Policy:
Most of Blind Ambitions's products are custom made which means they are non-returnable and non-refundable. For this reason we require that as soon as your order arrives you inspect everything; color, size, fit, controls, quantity, proper function and most importantly, damage of any kind. Also, the decision to either repair or replace damages and/or errors is at the sole discretion of the manufacturer.
We request that digital pictures be taken of damaged items so we can see the damage. Please email the pictures to firstname.lastname@example.org within 5 days of shipment so we have enough time to file our claim with the shipper. Please contact us so we know your pictures were sent. If we decide that the images do not clearly represent the damage or problem the product will need to be shipped to the manufacturer at the cost of the customer. If the product is found to have damage or an error that is the fault of the manufacturer or shipper, the product will be repaired at no cost.
If the images clearly represent the damage or error then the manufacturer may issue a pickup at their expense to either have it repaired or replaced at their discretion with no cost to the customer. If there is damage to the products that was not caused due to shipping but was present at the time you opened the boxes, you have 7 days to report it to us.
NOTE: Please do NOT call and file a claim with the shipper. The claim must be filed by us, the shipping company.
IMPORTANT: The customer must follow the shipping damage instructions that relate to the shipping method used on your order:
FedEx or UPS Delivery
If anything appears incorrect or there is any type of damage please notify us immediately (no later than 7 days). If you fail to notify us within 7 days we may be limited in what we can offer regarding repairs and/or replacements. NOTE: Please do not discard the shipping boxes until you verify that all products are correct and free from defects of parts and workmanship. Manufacturers will not supply replacement boxes.
Ground Freight Delivery
If there is damage you must note on the bill of lading with the delivery driver what the damage is. If only part of your order is damaged, like one of five boxes, then just refuse the one damaged box and note that THAT box was damaged on the bill of lading. You must also contact us within 2 days about the damage so we can get this handled. Without this note we will not be able to replace the damaged products at no cost. NOTE: Please do not discard the shipping boxes until you verify that all products are correct and free from defects of parts and workmanship. Manufacturers will not supply replacement boxes.
INSTALLATION NOTE: If you plan on hiring a professional installer we highly suggest you wait until ALL the products have arrived, are unpacked and inspected to be sure all the parts are present and the products are in proper condition BEFORE scheduling the installation. Most installers charge higher fees for secondary trips to your home and this is not something we are able to reimburse.